Privacy Policy

Who We Are

ArcTether is a London-based consulting company specializing in business process automation and custom automation development. This Privacy Policy explains how we handle your personal information when you visit our website or engage with our services.

Information We Collect

When you contact us or fill out our forms, we collect your full name, email address, company details, and information about your automation needs or business challenges. We also collect technical information like your IP address and browser type through our website analytics to improve our services.

How We Use Your Information

We use your personal information to respond to your inquiries, provide consultation services, develop automation solutions tailored to your needs, and communicate with you about our services. We may also use your information to send you relevant updates about automation trends and our services if you've expressed interest.

Legal Basis for Processing (UK GDPR)

We process your personal data based on our legitimate business interests in providing automation consulting services, your consent when you contact us, and to fulfill our contractual obligations when providing services to you.

Information Sharing

We don't sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business (such as email services or project management tools), when required by law, or with your explicit consent. All service providers are bound by strict confidentiality agreements.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Lead information is typically retained for up to 3 years unless you become a client, in which case we retain information for the duration of our business relationship plus 7 years for legal and tax purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted data transmission, secure servers, and regular security reviews.

Your Rights Under UK GDPR

You have the right to access, correct, or delete your personal information. You can also object to processing, request data portability, and withdraw consent at any time. To exercise these rights or opt out of marketing communications, contact us at [email protected].

International Transfers

We primarily process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected].

ArcTether Ltd, London, United Kingdom